Refund & Guarantee Policy
Last updated: June 1, 2026
The 30-Day Action Guarantee
We believe in The Cleaning System USA so strongly that we back every purchase with a 30-Day Action Guarantee. Take the steps outlined in the system — and if you don't get your first client within 30 days, we'll refund every penny.
How the Guarantee Works
This is not a "no questions asked" guarantee. We stand behind our system, and we want to make sure it's working for you. To qualify for a refund under the 30-Day Action Guarantee, you must:
- Have purchased The Business Playbook within the last 30 days
- Have posted at least one listing on Facebook Marketplace
- Have set up or begun setting up your Google Business Profile
- Have sent at least one quote to a prospect using the system
- Contact us within 30 days of your purchase date with proof of the above steps
We'll review your submission within 2 business days. If you've taken the action and still haven't gotten a client, we'll issue a full refund — no questions asked beyond the steps above.
What's Covered
- The Business Playbook ($17 or $47) — fully covered by the 30-Day Action Guarantee
- Contracts & Invoice Pack (+$12 bump) — covered together with the Playbook purchase
- Get Your First Client Kit ($147) — covered by the 30-Day Action Guarantee when purchased with the Playbook
What's Not Covered
- Monthly Content Membership ($27/mo) — subscriptions are non-refundable once the monthly content drop has been delivered. You may cancel at any time to prevent future charges.
- GHL Snapshot ($497) — non-refundable once the snapshot file has been delivered and imported into your GoHighLevel account.
- GHL Hosted Subcuenta ($97/mo) — non-refundable for the current billing period. You may cancel at any time to prevent future charges.
Chargebacks
We ask that you contact us before initiating a chargeback with your bank or credit card provider. Most issues can be resolved quickly via email. Initiating a chargeback without first contacting us may result in your access being revoked and dispute fees being applied.
How to Request a Refund
Email us at support@thecleaningsystemusa.com with the subject line "Refund Request — [your name]" and include:
- Your full name and email used to purchase
- Order number or receipt
- Screenshots or description of the action steps you completed
We respond within 2 business days. Approved refunds are processed within 5–10 business days and appear on your original payment method via Stripe.